FAQ

1. Which countries do you ship to? We currently offer exclusive shipping to Spain, France, Italy, Germany, and the Netherlands. By focusing on these regions, we ensure our high standards of service and delivery speed.

2. How long will it take to receive my order? You will receive your piece within 3 to 5 business days. You will receive a tracking link via email as soon as your package is dispatched.

3. How do I know which size to choose? Each product page features a detailed Size Guide with specific measurements. Our pieces generally run true to size. If you are between two sizes or need personalized advice, please contact us via our chat or at hello@nordeenstudios.com.

4. What is your return policy? We offer a 14-day satisfaction period. To stay true to our commitment to sustainability and reducing CO2 emissions, we offer a "Sustainability-First" solution: an instant 60% refund where you keep the piece, avoiding the hassle and environmental impact of return shipping. For more details, please visit our Refund Policy page.

5. Can I track my order in real-time? Yes. Once your order is processed, you will receive a confirmation email with a tracking number. You can also track your order directly on our website through our "Track Your Order" page.

6. Is my payment secure? Absolutely. We use industry-standard encryption and secure payment gateways (Shopify Payments) to ensure your personal and financial information is 100% protected.